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EQ In Crisis Webinar Series: Well-being In Times Of Crisis

The outbreak of the coronavirus COVID-19 has impacted people in varying ways on an international scale. It is understandable that during times like this, people may be feeling afraid, worried, anxious and overwhelmed by the constantly changing alerts and media

EQ In Crisis Webinar Series: Igniting Motivation In Times Of Crisis

Businesses have been forced plunge into the digital revolution – ready or not, in order to survive. This has presented multiple challenges for managers who have never led remote teams. Likewise, employees are struggling to adapt as they try to

EQ In Crisis Webinar Series: Delighting Customers In Times Of Crisis

In this season of stress & uncertainty, we know that as feelings escalate, it’s time for more Emotional Intelligence.Now more than ever, customer experience is job #1. Businesses that focus on retaining customers & building loyalty are the ones that

Stanbic Bank: Winning The Future

Stanbic DADA

At the start of the year we all had lofty aspirations for the year ahead, however, life threw us a curveball and we closed quarter 1 with the uninvited and unexpected arrival of the coronavirus that brought our lives to

Pause Factory Business Re-Alignment Strategies: Customer Experience

All relationships have an emotional component — and that holds true for the connection between people and brands. Your business’s relationship with customers is built over time, nourished by experiences along many online and physical touch points in their journey,

Six Seconds EQ Cafe: Uncertainty

We are living in a time of #uncertainty and big feelings. When fear rises, we tend to get into short-term thinking. Yet it’s times of great challenge when our essence becomes more clear. How does uncertainty drive us? How can