Pause Factory Business Re-Alignment Strategies: Customer Experience

All relationships have an emotional component — and that holds true for the connection between people and brands. Your business’s relationship with customers is built over time, nourished by experiences along many online and physical touch points in their journey, grounded in expectations, and confirmed through repeated interactions.

A crisis puts a ‘stress-test’ on your relationship with your client.

As part of the Pause Factory Business Realignment Strategies Series, Mucha will explore how organizations can adapt to a remote way of doing business and ensure service delivery