EQ In Crisis Webinar Series: Delighting Customers In Times Of Crisis
In this season of stress & uncertainty, we know that as feelings escalate, it’s time for more Emotional Intelligence.Now more than ever, customer experience is job #1. Businesses that focus on retaining customers & building loyalty are the ones that
Stanbic Bank: Winning The Future
Stanbic DADAAt the start of the year we all had lofty aspirations for the year ahead, however, life threw us a curveball and we closed quarter 1 with the uninvited and unexpected arrival of the coronavirus that brought our lives to
EQ In Crisis Webinar Series: Leading Teams – Enhancing Teamwork In Times Of Crisis (Reboot Edition)
Covid-19 is an unprecedented challenge for organizations and their leadership teams around the world. How can you help your team to weather the storm & come out ahead on the other side? In this FREE EQ In Crisis webinar, Mucha will
Pause Factory Business Re-Alignment Strategies: Customer Experience
All relationships have an emotional component — and that holds true for the connection between people and brands. Your business’s relationship with customers is built over time, nourished by experiences along many online and physical touch points in their journey,
Standard Chartered Bank Webinar: Superwoman – Fact or Fiction?
At the start of the year we all had lofty aspirations for the year ahead, however, life threw us a curveball and we closed quarter 1 with the uninvited and unexpected arrival of the coronavirus that brought our lives to
Six Seconds EQ Cafe: Uncertainty
We are living in a time of #uncertainty and big feelings. When fear rises, we tend to get into short-term thinking. Yet it’s times of great challenge when our essence becomes more clear. How does uncertainty drive us? How can